Returns & Refunds

RETURNS & EXCHANGES

We get that sometimes things just don't work out & returns are needed. We're here to make your return process as easy as possible!  If you find something wrong with your item purchased, please notify us as soon as possible.Take a picture of your item and email it to us at hellolemonz@gmail.com, so we can be sure how to help you. We do not refund items from the 'Handmade Just for You' collection unless something is spelled incorrectly or if the item is broken in shipping. These items are personally made just for you. We will happily have another of the same gift made for you.

Returns postmarked within 30 days of date received, will be eligible for a full refund in the original method of payment or store credit.

Original shipping fees are non-refundable and return shipping is the responsibility of the customer. If returning an item, we strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.All items must be returned to us in their original condition UNWORN & unwashed.

The following items are FINAL SALE:

  • Jewelry
  • Sale/ Clearance Items
  • All custom made products

 

Exchanges:

  • Due to limited quantity of inventory, we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. Please let us know as soon as possible when receiving the item, to check for availability.

    Damaged/Defective Items or Incorrect Orders:

    • Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
      • Damages must be reported to us prior to wearing the garment. Tags must still be attached.
      • All reports must be made within 3 days of receiving your order or it will not be accepted.
      • Please contact us as soon as possible at hellolemonz@gmail.com, and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.
      • Thank you for trusting us with your purchase!!

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